配送ポリシー
YeNuo Shopify Store Logistics Policy
Welcome to YeNuo! To ensure a smooth shopping experience and protect your rights, please carefully read the following logistics policy before placing an order.
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I. Shipping & Processing
Shipping Origin: All orders are shipped directly from China via international cross-border logistics (typically by air).
Order Processing:Orders are processed and handed over to the logistics carrier within 1-2 business days after payment confirmation.
Shipping Notification: Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor the shipment's progress.
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II. Delivery
Delivery Method: We partner with reputable international logistics carriers for delivery.
Estimated Delivery Times:
* United States: 30-40 days
* Canada: 25-30 days
* United Kingdom: 30-40 days
* Australia: 40-45 days
* Thailand: 20-30 days
* Other Regions:30-35 days
Please note: The above are estimated transit times and may vary depending on the final destination, customs clearance, and other factors.If you need expedited delivery, please contact us to arrange for air transportation. The default shipping method is by sea.
Shipping Costs: Shipping costs are calculated based on the product's weight, dimensions, and the delivery address. The final cost will be clearly displayed at checkout.
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III. Duties & Taxes
Duties & Import Taxes: Depending on the customs regulations of your country, your order may be subject to import duties, taxes, or fees (such as VAT or GST).
Responsibility for Fees:These charges are not included in the product price or shipping cost. For recipients in countries other than Canada, US, USA, Australia, Lithuania, Slovenia, Latvia, Slovakia, Croatia and Romania, it is their responsibility to pay these charges directly to the courier at the time of delivery or as required by the local customs authorities. The exact amount is determined solely by the customs authorities of the destination country.
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IV. Order Tracking
You can track your order's real-time status using the provided tracking number, either on the courier's official website or through our order tracking portal.
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V. Logistics Issues
Delivery Delays:While we provide estimated delivery times, occasional delays may occur due to factors like customs inspections, weather, or carrier backlog. We appreciate your patience and understanding in such situations, and we will do our best to assist and coordinate with the carrier.
Lost or Damaged Package:If your package is lost in transit or arrives damaged, please contact our customer service team promptly. Provide your order number and, for damaged items, clear photos of the product and packaging. We will assist you in filing a claim with the logistics provider.
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VI. Policy Updates
We reserve the right to amend this logistics policy at any time. Any changes will be promptly posted on this Shopify store page.
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VII. Contact Us
If you have any questions or concerns regarding your order or our logistics policy, please feel free to contact our customer service team:
Email:hello@yenuohardware.com
Thank you for choosing YeNuo. We wish you a pleasant shopping experience!
YeNuo Shopify Store
[March 5, 2025]